INSPECTION PROCESS & OUR PROMISE
Our Worry-Free Promise: We inspect gowns prior to adding them to our e-Boutique and again prior to shipping. Only gowns that are AUTHENTIC and meet our high-level condition standards are added to our e-Boutique. The condition of the gown is listed in the gown description. We attempt to fully disclose all evidence of wear, tear, and damage. We want all of our brides to be thrilled with the gown they purchased from Encore Bridal. If once received you note the condition rating of the gown was mis-represented we will not only provide a full refund (should you choose to return it), but will send you a $25 gift card to reimburse you for your time.
All bridal gowns receive an EBI condition rating and certification at time of the initial inspection. We've noted this in our description of the gown under the "condition" tab. The vast majority of our gowns are in excellent condition and ready to walk down the aisle. All of our worn gowns and most of our samples have been cleaned and repaired prior to being added to our collection (A $300-$500 value). While we make every effort to keep gowns in their original condition (by using gown bags and make-up covers, and cleaning hands before touching etc...), they may have been tried on since the initial inspection. Thus, the condition can change and may not always be updated in our e-boutique. Don't worry, we RE-INSPECT all items prior to shipping. If there has been a change in condition you will be contacted and given the option of canceling your order. You may also contact us to re-inspect an item prior to ordering.
PRISTINE/ LIKE-NEW: Self-explanatory
EXCELLENT: Excellent items are considered ready to walk down the aisle. A few minor imperfections (UP TO 3) in discrete locations may be noted which DO NOT compromise the item. Such imperfections may include snags in the fabric, a few missing beads, faint dust at the hem, a small faint mark etc... Such imperfections are not considered readily noticeable, but may be seen if closely inspected by you.
VERY GOOD: Gowns in very good condition may require minor cleaning and repair; but also wearable as-is. Several minor imperfections (UP to 4) have been noted which do not compromise the item. These gowns may have small faint marks, have notable missing beads, several snags in the fabric etc..., which are generally in a discrete location (ie. not on the bodice or front skirt).
GOOD: Noted minor imperfections (Up TO 5) which are generally in a discrete location. Will require a little care and attention prior to walking down the aisle. Most likely repairable, but may have some minor stains that could not be removed.
FAIR: A few noted imperfections (ex. broken zipper) or many minor imperfections, or cleaning needed. Will require care and attention prior to walking down the aisle. Most likely repairable, but may have some stains that could not be removed.